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Refund and Returns Policy

Jolly Pet Return Policy

Welcome to Jolly Pet’s Return Policy! We value your satisfaction and want to ensure that you have a positive experience with our products. Please read our return policy carefully:

14-Day Return Period

We understand that sometimes things don’t go as planned. That’s why we offer a 14-day return period from the date of purchase. If you’re not completely satisfied with your Jolly Pet purchase, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as received. This means the product must be unopened, unused, and in its original packaging.

Initiate a Return

To initiate a return, please contact our customer service team at customerservice@jollypet.com within the 14-day return period. Include your order number and the reason for the return in your email. Our team will guide you through the return process.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.


At this time, we do not offer exchanges. If you need a different item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at customerservice@jollypet.com We will work with you to resolve the problem promptly.

Thank you for choosing Jolly Pet, where your satisfaction and your pet’s happiness are our top priorities!
Note: This Return Policy is subject to change without notice. Please review it periodically for any updates.
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